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Returns

RETURN POLICY

  • Product must be returned or exchanged within 15 days of receipt.
  • Product must be unworn and returned in the original condition.
  • Product must have all tags, including any EMIAN hangtags, attached.
  • SALE items are final sale and cannot be exchanged or refunded.
  • All returns must include the original packaging, without postal labels.
  • Gift cards are non-returnable and non-refundable.

 

RETURN PROCESS

Please email us at hello@emian-eyewear.com  to know you would like to return your item(s). Please provide us your order number, and the items code you would like to return, exchange or receive a store credit.

Our Emian Customer Care team will reply with a PREPAID UPS Returns label and write the Return Number on the label, please affix this to the outside of your package.

EMIAN. will proceed to make the refund within 14 natural days from the date on which we are informed of the decision of the returning item(s) and we will refund the product price via a coupon voucher to use in or website or trough out the same method payment you have used to place the order.

For the moment (we are working on it) we can only offer free exchange through the PREPAID UPS Return Label if your shipping destination is located in Spain.

All returns should be sent to our headquarters, under the responsibility and costs of the buyer. The customer must ensure that the package arrives at our office without suffering any damage or loss any case no later than 15 natural days from receiving the goods.

 

REFUNDS

Items marked as "Final Sale" cannot be refunded

Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days as from the goods are received in our wharehouse.

All are refunds are processed in Euros

 

EXCHANGES

Items marked as Sales cannot be exchanged.

If the item you are exchanging is of less or greater value, you will be required to pay the difference, or we will refund you the difference.

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